Shipping
Every order is packed by hand in Sotrondio (Asturias, Spain) and shipped with Mail Boxes Etc. courier. Within Spain it arrives in 3–7 days, and in Europe in 7–10 days; elsewhere it takes a little longer, depending on the destination and customs.
Shipping costs are calculated at checkout by destination:
- Spain — 5 €
- Italy — 12 €
- France — 12 €
- United Kingdom — 15 €
- Rest of Europe — 15 €
- United States — 30 €
- Rest of the world — 30 €
Orders outside the European Union may be subject to customs duties or import taxes, which are the responsibility of the buyer.
Please make sure your shipping address is correct: we cannot be held responsible for lost or delayed parcels due to an incorrect address.
Returns
You have 14 calendar days from the day you receive your order to return it without giving any reason. You pay the cost of returning it and we refund the amount, including standard shipping. All the details are in the refund policy.
If your item arrives damaged or faulty, write to us as soon as possible at [email protected] with photos of the damage and we will send you a replacement or refund you, at no cost to you.
Portraits and commissioned work: they are made to measure and cannot be returned. You will receive a preview before final delivery and can ask for up to 3 changes.